About Us - Our code of ethics

Connection and communication
It is our fundamental mission to connect people who need to do business. Before becoming consultants, we were ourselves employees of large corporations. We know how frustrating it is when there is duplication of effort, unnecessary internal competition, and consultants who exploit internal divisions. So for our part, we try not to do this. For example, we won't proceed with some work on behalf of a team manager without briefing the internal HR/Training & Development department.

Flexibility
Within reason, we do not charge cancellation fees. Much of our work is commissioned by internal HR people. You guys are subject to the whims of management and sudden organisation changes - and we understand that. The most valuable thing to us is a relationship where both sides can adapt and change, quickly if necessary.

Honesty
There are some things that can be done within the time and budget available, and there are some things that cannot. We try to be as clear and honest as possible about this, and also as specific as we can about what can be done within constraints.

Confidentiality
We will always be up front about this. Often we talk to various team members one-to-one before commencing some development work. If this is best kept confidential to us, we will negotiate this with you, be clear about it, and stick to it.

Fees
Our work is not a 'licence to continue charging money'. When there is no more useful progress to be made we will tell you. We always end up doing slightly more work than we are paid for, and we are pleased to do so.